How to make a complaint
If you have a complaint about any NHS service or treatment you are receiving, or have received, you must contact the NHS organisation or trust which provided the service.
If you are not satisfied with services provided by GPs, dentists, pharmacists or opticians, contact your local primary care trust (PCT) for more information.
You can find contact details for local NHS organisations via our interactive map.
Further information about our complaints process is available on the NHS Choices website.
You can complain to the strategic health authority if you have concerns about how we deliver our duties and function.
All complaints should be addressed to:
Chief executive
North East Strategic Health Authority
Waterfront 4
Goldcrest Way
Newcastle upon Tyne
NE15 8NY
You can also write to this address with any comments or compliments you may have about NHS North East.
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Patient Advice and Liaison Services (PALS)
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A Patient Advice and Liaison Service (PALS) has been established in every NHS trust and primary care trust (PCT).
PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or tell you more about the complaints procedure and independent complaints advocacy services.
Learn more about PALS and how to find your local office.
