The Strategic Health Authority for the North East
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A guide to information

What is a guide to information?

All NHS organisations must have a guide to information to inform people about types of information held and how it can be accessed. This is a requirement under Section 19 of the Freedom of Information Act 2000.

We will aim to be as helpful as possible to anyone requesting information about the work of the strategic health authority.

The information included in our current guide to information is listed below.

Guide to information
How you can obtain information

Most of the information listed above is available on this website.  However, if there is any information that you require that is not on the website please contact the communications team (contact details below) so that arrangements can be made for it to be obtained by other means:

Communications Team
North East Strategic Health Authority
Waterfront 4
Goldcrest Way
Newcastle upon Tyne
NE15 8NY
 
Tel: 0191 210 6422 

    Charges which may be made for information published under this guide

    Information on this website can be downloaded free of charge.  If the information is not on the website but can be made available easily it will be provided, free of charge, within the 20 working days required by the Act. 

    In exceptional circumstances, for example: requests for multiple print outs, for archived copies of documents which are not easily available or for the retrieval of a substantial amount of information which has a significant impact on staff time, the SHA will need to consider making a charge for the cost of retrieval, photocopying and postage.  You would be advised of this following receipt of your request and the charge would be payable in advance.
     
    We will make information available, on request, in large print or on audio-tape.  We will also make arrangements if necessary for people whose first language is not English.

    Information not provided

    We will always aim to provide as much information as possible.  If information is refused it will be under an exemption within the Act and this will be explained in the response to the person requesting the information.

    Copyright

    The material available through this guide to information is subject to the strategic health authority's copyright unless otherwise indicated.  Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner.  Where any of the copyright items in this guide are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status.  Permission to reproduce material does not extend to any material accessed through the guide to information that is the copyright of third parties.  You must obtain authorisation to reproduce such material from the copyright holders concerned.  For HMSO Guidance Notes on a range of copyright issues, see the HMSO website.
     
    or contact:
     
    HMSO Licensing Division
    St Clements House
    2-16 Colegate
    Norwich
    NR3 1BQ

    Tel: 01603 621 000
    Fax: 01603 723 000

    Your feedback is important

    We welcome suggestions about our guide to information.  We wish to be as helpful as possible to people who ask for information about how the role and work of the strategic health authority, and would like to hear from you if you have any comments about the information we have included, how it is presented, or if you think there is information not included that you would find useful.
     
    Please contact:
     
    Communications Team
    North East Strategic Health Authority
    Waterfront 4
    Goldcrest Way
    Newcastle upon Tyne
    NE15 8NY
     
    Tel: 0191 210 6422
     

     

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